Privacy Policy

This Policy applies to Townsville Investment Properties and its’ representatives. The privacy of your personal information is important to us.  

 

We are committed to respecting your right to privacy and protecting your personal information. We are bound by the National Privacy Principles in the Privacy Act 1988.

 

Collecting your personal information

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We collect personal information directly from you or from third parties once authorisation has been provided by you. You have the right to refuse us authorisation to collect such information from a third party.

 

Sensitive information

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We may also need to collect sensitive information, We will only collect sensitive information that is reasonably necessary for us to perform our functions or activities in advising and dealing with you.

 

Unsolicited personal information

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We don't usually collect unsolicited personal information. Where we receive unsolicited personal information, we'll determine whether or not it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we'll destroy or de-identify that personal information as soon as practicable.

 

Using and disclosing your personal information

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Primarily, your personal information is used in order to provide investment property advice and services to you.

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We may also use the information for the purpose of:

• attempting to identify other products and services that may be of interest to you; and

• disclosing your personal information to external associates and service providers who assist us to market our services.

 

If you do not wish to receive information relating to other products and services please contact us at any time.

 

We may disclose your personal information to the organisations described below.

• Our representatives;

• Organisations that assist in operating Townsville Investment Properties such as those that provide administrative, realestate, financial, insurance and legal or other business services;

 

We may use your personal information to tell you about other service providers, with whom we have arrangements, those supply goods or services that may be of interest to you.

 

Keeping your personal information accurate and up-to-date

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We aim to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case. This way we can provide you with better service. If you believe your personal information is not accurate, complete or up to date, please contact us. 

 

Our website

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We take care to ensure that the personal information you give us on our websites is protected. For example, our websites may have electronic security systems in place, including the use of firewalls and data encryption. User identifiers, passwords or other access codes may also be used to control access to your personal information.

 

Cookies

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We may use cookies on our website. Cookies are small data files that are downloaded from our website and stored on your computer when you visit our website. Cookies are used to allow us to see which pages and what information is of most interest to visitors to our website, which in turn enables us to improve our offerings to our customers. Your computer's web browser will allow you to configure your computer to refuse to accept cookies. You can also delete cookies from your computer's hard drive at any time.

 

Notifications

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Notifications will be made using our usual method of communicating with you such as by a telephone call, email, SMS, physical mail, social media post, or in-person conversation.

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Privacy concerns

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If you have any issues you wish to raise with us or would like to discuss any issues about our Privacy Policy, please contact Townsville Investment Properties. 

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